CVE catalog
CVE-2019-13457
UBUNTU-CVE-2019-13457
- Severity
- Medium · CVSS 4.3
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N - Published
- Updated
- Source
- [NVD] · [CVE record]
- EPSS
- 0.91% · Oct 25, 2026
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.
Vulnerable and fixed packages
Distribution-reported package versions and fixes. These do not depend on matching against the OpenFactory package catalog.
| Distribution | Package | Release | Version | Status |
|---|---|---|---|---|
| Ubuntu | otrs2 | 16.04 | 4.0.10-1 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.1-1 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.1-2 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.2-1 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.3-1 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.5-1 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.6-1 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.7-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 5.0.23-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 5.0.24-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 6.0.1-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 6.0.2-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 6.0.3-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 6.0.4-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 6.0.5-1 | vulnerable |
| Ubuntu | otrs2 | 20.04 | 6.0.20-1 | vulnerable |
| Ubuntu | otrs2 | 20.04 | 6.0.23-2 | vulnerable |
| Ubuntu | otrs2 | 20.04 | 6.0.24-1 | vulnerable |
| Ubuntu | otrs2 | 20.04 | 6.0.25-1 | vulnerable |
| Ubuntu | otrs2 | 20.04 | 6.0.25-2 | vulnerable |
| Ubuntu | otrs2 | 20.04 | 6.0.25-3 | vulnerable |
| Ubuntu | otrs2 | 20.04 | 6.0.26-1 | vulnerable |
| Ubuntu | otrs2 | 22.04 | 6.0.32-6 | vulnerable |
| Ubuntu | otrs2 | 22.04 | 6.1.2-1 | vulnerable |
| Ubuntu | otrs2 | 22.04 | 6.2.1-1 | vulnerable |
| Ubuntu | otrs2 | 22.04 | 6.2.2-2 | vulnerable |
Fixed-version evidence
OpenFactory catalog packages
No matching packages in this catalog.
Observed: