Contact us
A person reads every message. Support email is answered within two business days, usually faster.
Product support
Build failures, VM launch problems, account and billing questions. Include the build ID or the page URL where something went wrong and we can trace it directly.
support@openfactory.techSales and pilots
Enterprise plans, the technical pilot program, GxP and compliance questions, and anything procurement needs.
Book a demoPrivacy requests
Data access, correction, and deletion requests under the policy described on our privacy page.
privacy@openfactory.techSecurity reports
Found a vulnerability in the platform or in an image we publish? Mail us with steps to reproduce. We prioritize verified reports over all other queues.
support@openfactory.techCommunity
For quick questions and to see what other people are building, the fastest channel is our Discord server. We also post release notes and platform changes on LinkedIn and answer questions on r/openFactory.
Company
OpenFactory Inc. is a Delaware corporation. The platform, this site, and the build infrastructure are operated by the team described on our about page. Legal terms live on the terms page and data handling on the privacy page.