CVE catalog
CVE-2019-18179
UBUNTU-CVE-2019-18179
- Severity
- Low · CVSS 3.5
CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N - Published
- Updated
- Source
- [NVD] · [CVE record]
- EPSS
- 1.59% · Oct 25, 2026
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
Vulnerable and fixed packages
Distribution-reported package versions and fixes. These do not depend on matching against the OpenFactory package catalog.
| Distribution | Package | Release | Version | Status |
|---|---|---|---|---|
| Debian | otrs2 | 11 | 2.0.4p01-10 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-11 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-12 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-13 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-14 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-14.1 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-15 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-16 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-17 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-18 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-6 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-7 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-8 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-9 | vulnerable |
| Debian | otrs2 | 11 | 2.0.99beta1-1 | vulnerable |
| Debian | otrs2 | 11 | 2.0.99beta1-2 | vulnerable |
| Debian | otrs2 | 11 | 2.1.1-1 | vulnerable |
| Debian | otrs2 | 11 | 2.1.3-1 | vulnerable |
| Debian | otrs2 | 11 | 2.1.4-1 | vulnerable |
| Debian | otrs2 | 11 | 2.1.4-2 | vulnerable |
| Debian | otrs2 | 11 | 2.1.5-1 | vulnerable |
| Debian | otrs2 | 11 | 2.1.5-2 | vulnerable |
| Debian | otrs2 | 11 | 2.1.5-3 | vulnerable |
| Debian | otrs2 | 11 | 2.1.6-1 | vulnerable |
| Debian | otrs2 | 11 | 2.1.7-1 | vulnerable |
| Debian | otrs2 | 11 | 2.1.7-2 | vulnerable |
| Debian | otrs2 | 11 | 2.2.0~beta2-1 | vulnerable |
| Debian | otrs2 | 11 | 2.2.0~beta3-1 | vulnerable |
| Debian | otrs2 | 11 | 2.2.1-1 | vulnerable |
| Debian | otrs2 | 11 | 2.2.2-1 | vulnerable |
| Debian | otrs2 | 11 | 2.2.3-1 | vulnerable |
| Debian | otrs2 | 11 | 2.2.4-1 | vulnerable |
| Debian | otrs2 | 11 | 2.2.5-1 | vulnerable |
| Debian | otrs2 | 11 | 2.2.5-2 | vulnerable |
| Debian | otrs2 | 11 | 2.2.6-1 | vulnerable |
| Debian | otrs2 | 11 | 2.2.7-1 | vulnerable |
| Debian | otrs2 | 11 | 2.2.7-2 | vulnerable |
| Debian | otrs2 | 11 | 2.2.7-2lenny1 | vulnerable |
| Debian | otrs2 | 11 | 2.2.7-2lenny2 | vulnerable |
| Debian | otrs2 | 11 | 2.2.7-2lenny3 | vulnerable |
| Debian | otrs2 | 11 | 2.2.7-3 | vulnerable |
| Debian | otrs2 | 11 | 2.3.2-1 | vulnerable |
| Debian | otrs2 | 11 | 2.3.2-2 | vulnerable |
| Debian | otrs2 | 11 | 2.3.3-1 | vulnerable |
| Debian | otrs2 | 11 | 2.3.4-1 | vulnerable |
| Debian | otrs2 | 11 | 2.3.4-2 | vulnerable |
| Debian | otrs2 | 11 | 2.3.4-3 | vulnerable |
| Debian | otrs2 | 11 | 2.3.4-4 | vulnerable |
| Debian | otrs2 | 11 | 2.3.4-5 | vulnerable |
| Debian | otrs2 | 11 | 2.3.4-6 | vulnerable |
| Debian | otrs2 | 11 | 2.3.4-7 | vulnerable |
| Debian | otrs2 | 11 | 2.4.10+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 2.4.10+dfsg1-2 | vulnerable |
| Debian | otrs2 | 11 | 2.4.10+dfsg1-3 | vulnerable |
| Debian | otrs2 | 11 | 2.4.5-1 | vulnerable |
| Debian | otrs2 | 11 | 2.4.5-2 | vulnerable |
| Debian | otrs2 | 11 | 2.4.5-3 | vulnerable |
| Debian | otrs2 | 11 | 2.4.5-4 | vulnerable |
| Debian | otrs2 | 11 | 2.4.5-5 | vulnerable |
| Debian | otrs2 | 11 | 2.4.6-1 | vulnerable |
| Debian | otrs2 | 11 | 2.4.6-2 | vulnerable |
| Debian | otrs2 | 11 | 2.4.7+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 2.4.7-1 | vulnerable |
| Debian | otrs2 | 11 | 2.4.7-2 | vulnerable |
| Debian | otrs2 | 11 | 2.4.7-3 | vulnerable |
| Debian | otrs2 | 11 | 2.4.7-4 | vulnerable |
| Debian | otrs2 | 11 | 2.4.7-5 | vulnerable |
| Debian | otrs2 | 11 | 2.4.7-6 | vulnerable |
| Debian | otrs2 | 11 | 2.4.8+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 2.4.9+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 2.4.9+dfsg1-2 | vulnerable |
| Debian | otrs2 | 11 | 2.4.9+dfsg1-3 | vulnerable |
| Debian | otrs2 | 11 | 2.4.9+dfsg1-3+squeeze1 | vulnerable |
| Debian | otrs2 | 11 | 2.4.9+dfsg1-3+squeeze3 | vulnerable |
| Debian | otrs2 | 11 | 2.4.9+dfsg1-3+squeeze4 | vulnerable |
| Debian | otrs2 | 11 | 2.4.9+dfsg1-3+squeeze5 | vulnerable |
| Debian | otrs2 | 11 | 2.4.9+dfsg1-4 | vulnerable |
| Debian | otrs2 | 11 | 2.4.9+dfsg1-5 | vulnerable |
| Debian | otrs2 | 11 | 3.0.10+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.0.10+dfsg1-2 | vulnerable |
| Debian | otrs2 | 11 | 3.0.11+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.0.8+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.0.9+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.0~beta4+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.0~beta5+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.0~rc1+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.1+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.1+dfsg1-2 | vulnerable |
| Debian | otrs2 | 11 | 3.1.10+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.11+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.12+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.12+dfsg1-2 | vulnerable |
| Debian | otrs2 | 11 | 3.1.12+dfsg1-3 | vulnerable |
| Debian | otrs2 | 11 | 3.1.2+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.2+dfsg1-2 | vulnerable |
| Debian | otrs2 | 11 | 3.1.2+dfsg1-3 | vulnerable |
| Debian | otrs2 | 11 | 3.1.3+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.3+dfsg1-2 | vulnerable |
| Debian | otrs2 | 11 | 3.1.4+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.5+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.5+dfsg1-2 | vulnerable |
| Debian | otrs2 | 11 | 3.1.5+dfsg1-3 | vulnerable |
| Debian | otrs2 | 11 | 3.1.6+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.7+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.7+dfsg1-2 | vulnerable |
| Debian | otrs2 | 11 | 3.1.7+dfsg1-3 | vulnerable |
| Debian | otrs2 | 11 | 3.1.7+dfsg1-4 | vulnerable |
| Debian | otrs2 | 11 | 3.1.7+dfsg1-5 | vulnerable |
| Debian | otrs2 | 11 | 3.1.7+dfsg1-6 | vulnerable |
| Debian | otrs2 | 11 | 3.1.7+dfsg1-7 | vulnerable |
| Debian | otrs2 | 11 | 3.1.7+dfsg1-8 | vulnerable |
| Debian | otrs2 | 11 | 3.1.8+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.9+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.1+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.10-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.10-2 | vulnerable |
| Debian | otrs2 | 11 | 3.2.11-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.11-1~bpo70+1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.12-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.2+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.3+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.4-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.5-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.6-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.6-2 | vulnerable |
| Debian | otrs2 | 11 | 3.2.7-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.7-2 | vulnerable |
| Debian | otrs2 | 11 | 3.2.8-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.9-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.9-2 | vulnerable |
| Debian | otrs2 | 11 | 3.3.1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.3.10-1 | vulnerable |
| Debian | otrs2 | 11 | 3.3.11-1 | vulnerable |
| Debian | otrs2 | 11 | 3.3.18-1~deb7u1 | vulnerable |
| Debian | otrs2 | 11 | 3.3.18-1~deb7u2 | vulnerable |
| Debian | otrs2 | 11 | 3.3.18-1~deb7u3 | vulnerable |
| Debian | otrs2 | 11 | 3.3.2-1 | vulnerable |
| Debian | otrs2 | 11 | 3.3.3-1 | vulnerable |
| Debian | otrs2 | 11 | 3.3.3-2 | vulnerable |
| Debian | otrs2 | 11 | 3.3.3-3 | vulnerable |
| Debian | otrs2 | 11 | 3.3.4-1 | vulnerable |
| Debian | otrs2 | 11 | 3.3.5-1 | vulnerable |
| Debian | otrs2 | 11 | 3.3.6-1 | vulnerable |
| Debian | otrs2 | 11 | 3.3.7-1 | vulnerable |
| Debian | otrs2 | 11 | 3.3.7-2 | vulnerable |
| Debian | otrs2 | 11 | 3.3.8-1 | vulnerable |
| Debian | otrs2 | 11 | 3.3.9-1 | vulnerable |
| Debian | otrs2 | 11 | 3.3.9-2 | vulnerable |
| Debian | otrs2 | 11 | 3.3.9-3 | vulnerable |
| Debian | otrs2 | 11 | 3.3.9-3~bpo70+1 | vulnerable |
| Debian | otrs2 | 11 | 4.0.10-1 | vulnerable |
| Debian | otrs2 | 11 | 4.0.11-1 | vulnerable |
| Debian | otrs2 | 11 | 4.0.12-1 | vulnerable |
| Debian | otrs2 | 11 | 4.0.13-1 | vulnerable |
| Debian | otrs2 | 11 | 4.0.13-1~bpo8+1 | vulnerable |
| Debian | otrs2 | 11 | 4.0.5-1 | vulnerable |
| Debian | otrs2 | 11 | 4.0.5-2 | vulnerable |
| Debian | otrs2 | 11 | 4.0.6-1 | vulnerable |
| Debian | otrs2 | 11 | 4.0.7-1 | vulnerable |
| Debian | otrs2 | 11 | 4.0.7-2 | vulnerable |
| Debian | otrs2 | 11 | 4.0.8-1 | vulnerable |
| Debian | otrs2 | 11 | 4.0.9-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.1-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.1-2 | vulnerable |
| Debian | otrs2 | 11 | 5.0.10-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.10-1~bpo8+1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.11-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.12-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.13-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.13-1~bpo8+1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.13-2 | vulnerable |
| Debian | otrs2 | 11 | 5.0.14-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.14-1~bpo8+1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.15-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.16-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.16-1~bpo8+1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.17-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.18-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.19-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.2-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.20-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.21-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.21-1~bpo9+1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.22-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.23-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.23-1~bpo9+1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.24-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.24-1~bpo9+1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.3-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.5-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.6-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.6-1~bpo8+1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.7-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.8+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.8-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.8-1~bpo8+1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.9+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.9+repack1-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.1-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.10-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.11-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.11-1~bpo9+1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.12-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.12-1~bpo9+1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.13-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.14-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.15-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.16-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.16-2 | vulnerable |
| Debian | otrs2 | 11 | 6.0.17-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.18-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.19-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.2-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.20-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.20-1~bpo10+1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.21-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.22-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.23-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.23-2 | vulnerable |
| Debian | otrs2 | 11 | 6.0.24-1~bpo10+1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.3-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.4-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.5-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.6-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.7-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.8-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.8-1~bpo9+1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.9-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.9-1~bpo9+1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.24-1 | fixed |
| Debian | otrs2 | 8 | 3.3.10-1 | vulnerable |
| Debian | otrs2 | 8 | 3.3.11-1 | vulnerable |
| Debian | otrs2 | 8 | 3.3.18-1+deb8u1 | vulnerable |
| Debian | otrs2 | 8 | 3.3.18-1+deb8u10 | vulnerable |
| Debian | otrs2 | 8 | 3.3.18-1+deb8u11 | vulnerable |
| Debian | otrs2 | 8 | 3.3.18-1+deb8u2 | vulnerable |
| Debian | otrs2 | 8 | 3.3.18-1+deb8u3 | vulnerable |
| Debian | otrs2 | 8 | 3.3.18-1+deb8u4 | vulnerable |
| Debian | otrs2 | 8 | 3.3.18-1+deb8u5 | vulnerable |
| Debian | otrs2 | 8 | 3.3.18-1+deb8u6 | vulnerable |
| Debian | otrs2 | 8 | 3.3.18-1+deb8u7 | vulnerable |
| Debian | otrs2 | 8 | 3.3.18-1+deb8u8 | vulnerable |
| Debian | otrs2 | 8 | 3.3.18-1+deb8u9 | vulnerable |
| Debian | otrs2 | 8 | 3.3.18-1~deb7u1 | vulnerable |
| Debian | otrs2 | 8 | 3.3.18-1~deb7u2 | vulnerable |
| Debian | otrs2 | 8 | 3.3.18-1~deb7u3 | vulnerable |
| Debian | otrs2 | 8 | 3.3.9-3 | vulnerable |
| Debian | otrs2 | 8 | 3.3.9-3+deb8u1 | vulnerable |
| Debian | otrs2 | 8 | 3.3.18-1+deb8u12 | fixed |
| Ubuntu | otrs2 | 16.04 | 4.0.10-1 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.1-1 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.1-2 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.2-1 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.3-1 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.5-1 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.6-1 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.7-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 5.0.23-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 5.0.24-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 6.0.1-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 6.0.2-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 6.0.3-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 6.0.4-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 6.0.5-1 | vulnerable |
Fixed-version evidence
| Distribution | Package | Type | Release | Fixed version | Urgency | Origin | Bugs |
|---|---|---|---|---|---|---|---|
| Debian | otrs2 | deb | 11 | 6.0.24-1 | Not reported | DEBIAN-CVE-2019-18179 | Not reported |
| Debian | otrs2 | deb | 8 | 3.3.18-1+deb8u12 | Not reported | DLA-2053-1 | Not reported |
OpenFactory catalog packages
No matching packages in this catalog.
Observed:
References
- [https://ftp.suse.com/pub/projects/security/csaf/opensuse-su-2020_0551-1.json]
- [https://osv.dev/vulnerability/DEBIAN-CVE-2019-18179]
- [https://osv.dev/vulnerability/DLA-2053-1]
- [https://osv.dev/vulnerability/UBUNTU-CVE-2019-18179]
[FIRST EPSS] · [OSV Package Vulnerability Database] · [SUSE security advisories and VEX]