CVE catalog
CVE-2020-1767
UBUNTU-CVE-2020-1767
- Severity
- Unknown
- Published
- Updated
- Source
- [NVD] · [CVE record]
- EPSS
- 1.20% · Oct 25, 2026
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
Vulnerable and fixed packages
Distribution-reported package versions and fixes. These do not depend on matching against the OpenFactory package catalog.
| Distribution | Package | Release | Version | Status |
|---|---|---|---|---|
| Debian | otrs2 | 11 | 2.0.4p01-10 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-11 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-12 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-13 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-14 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-14.1 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-15 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-16 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-17 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-18 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-6 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-7 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-8 | vulnerable |
| Debian | otrs2 | 11 | 2.0.4p01-9 | vulnerable |
| Debian | otrs2 | 11 | 2.0.99beta1-1 | vulnerable |
| Debian | otrs2 | 11 | 2.0.99beta1-2 | vulnerable |
| Debian | otrs2 | 11 | 2.1.1-1 | vulnerable |
| Debian | otrs2 | 11 | 2.1.3-1 | vulnerable |
| Debian | otrs2 | 11 | 2.1.4-1 | vulnerable |
| Debian | otrs2 | 11 | 2.1.4-2 | vulnerable |
| Debian | otrs2 | 11 | 2.1.5-1 | vulnerable |
| Debian | otrs2 | 11 | 2.1.5-2 | vulnerable |
| Debian | otrs2 | 11 | 2.1.5-3 | vulnerable |
| Debian | otrs2 | 11 | 2.1.6-1 | vulnerable |
| Debian | otrs2 | 11 | 2.1.7-1 | vulnerable |
| Debian | otrs2 | 11 | 2.1.7-2 | vulnerable |
| Debian | otrs2 | 11 | 2.2.0~beta2-1 | vulnerable |
| Debian | otrs2 | 11 | 2.2.0~beta3-1 | vulnerable |
| Debian | otrs2 | 11 | 2.2.1-1 | vulnerable |
| Debian | otrs2 | 11 | 2.2.2-1 | vulnerable |
| Debian | otrs2 | 11 | 2.2.3-1 | vulnerable |
| Debian | otrs2 | 11 | 2.2.4-1 | vulnerable |
| Debian | otrs2 | 11 | 2.2.5-1 | vulnerable |
| Debian | otrs2 | 11 | 2.2.5-2 | vulnerable |
| Debian | otrs2 | 11 | 2.2.6-1 | vulnerable |
| Debian | otrs2 | 11 | 2.2.7-1 | vulnerable |
| Debian | otrs2 | 11 | 2.2.7-2 | vulnerable |
| Debian | otrs2 | 11 | 2.2.7-2lenny1 | vulnerable |
| Debian | otrs2 | 11 | 2.2.7-2lenny2 | vulnerable |
| Debian | otrs2 | 11 | 2.2.7-2lenny3 | vulnerable |
| Debian | otrs2 | 11 | 2.2.7-3 | vulnerable |
| Debian | otrs2 | 11 | 2.3.2-1 | vulnerable |
| Debian | otrs2 | 11 | 2.3.2-2 | vulnerable |
| Debian | otrs2 | 11 | 2.3.3-1 | vulnerable |
| Debian | otrs2 | 11 | 2.3.4-1 | vulnerable |
| Debian | otrs2 | 11 | 2.3.4-2 | vulnerable |
| Debian | otrs2 | 11 | 2.3.4-3 | vulnerable |
| Debian | otrs2 | 11 | 2.3.4-4 | vulnerable |
| Debian | otrs2 | 11 | 2.3.4-5 | vulnerable |
| Debian | otrs2 | 11 | 2.3.4-6 | vulnerable |
| Debian | otrs2 | 11 | 2.3.4-7 | vulnerable |
| Debian | otrs2 | 11 | 2.4.10+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 2.4.10+dfsg1-2 | vulnerable |
| Debian | otrs2 | 11 | 2.4.10+dfsg1-3 | vulnerable |
| Debian | otrs2 | 11 | 2.4.5-1 | vulnerable |
| Debian | otrs2 | 11 | 2.4.5-2 | vulnerable |
| Debian | otrs2 | 11 | 2.4.5-3 | vulnerable |
| Debian | otrs2 | 11 | 2.4.5-4 | vulnerable |
| Debian | otrs2 | 11 | 2.4.5-5 | vulnerable |
| Debian | otrs2 | 11 | 2.4.6-1 | vulnerable |
| Debian | otrs2 | 11 | 2.4.6-2 | vulnerable |
| Debian | otrs2 | 11 | 2.4.7+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 2.4.7-1 | vulnerable |
| Debian | otrs2 | 11 | 2.4.7-2 | vulnerable |
| Debian | otrs2 | 11 | 2.4.7-3 | vulnerable |
| Debian | otrs2 | 11 | 2.4.7-4 | vulnerable |
| Debian | otrs2 | 11 | 2.4.7-5 | vulnerable |
| Debian | otrs2 | 11 | 2.4.7-6 | vulnerable |
| Debian | otrs2 | 11 | 2.4.8+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 2.4.9+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 2.4.9+dfsg1-2 | vulnerable |
| Debian | otrs2 | 11 | 2.4.9+dfsg1-3 | vulnerable |
| Debian | otrs2 | 11 | 2.4.9+dfsg1-3+squeeze1 | vulnerable |
| Debian | otrs2 | 11 | 2.4.9+dfsg1-3+squeeze3 | vulnerable |
| Debian | otrs2 | 11 | 2.4.9+dfsg1-3+squeeze4 | vulnerable |
| Debian | otrs2 | 11 | 2.4.9+dfsg1-3+squeeze5 | vulnerable |
| Debian | otrs2 | 11 | 2.4.9+dfsg1-4 | vulnerable |
| Debian | otrs2 | 11 | 2.4.9+dfsg1-5 | vulnerable |
| Debian | otrs2 | 11 | 3.0.10+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.0.10+dfsg1-2 | vulnerable |
| Debian | otrs2 | 11 | 3.0.11+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.0.8+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.0.9+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.0~beta4+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.0~beta5+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.0~rc1+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.1+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.1+dfsg1-2 | vulnerable |
| Debian | otrs2 | 11 | 3.1.10+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.11+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.12+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.12+dfsg1-2 | vulnerable |
| Debian | otrs2 | 11 | 3.1.12+dfsg1-3 | vulnerable |
| Debian | otrs2 | 11 | 3.1.2+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.2+dfsg1-2 | vulnerable |
| Debian | otrs2 | 11 | 3.1.2+dfsg1-3 | vulnerable |
| Debian | otrs2 | 11 | 3.1.3+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.3+dfsg1-2 | vulnerable |
| Debian | otrs2 | 11 | 3.1.4+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.5+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.5+dfsg1-2 | vulnerable |
| Debian | otrs2 | 11 | 3.1.5+dfsg1-3 | vulnerable |
| Debian | otrs2 | 11 | 3.1.6+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.7+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.7+dfsg1-2 | vulnerable |
| Debian | otrs2 | 11 | 3.1.7+dfsg1-3 | vulnerable |
| Debian | otrs2 | 11 | 3.1.7+dfsg1-4 | vulnerable |
| Debian | otrs2 | 11 | 3.1.7+dfsg1-5 | vulnerable |
| Debian | otrs2 | 11 | 3.1.7+dfsg1-6 | vulnerable |
| Debian | otrs2 | 11 | 3.1.7+dfsg1-7 | vulnerable |
| Debian | otrs2 | 11 | 3.1.7+dfsg1-8 | vulnerable |
| Debian | otrs2 | 11 | 3.1.8+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.1.9+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.1+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.10-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.10-2 | vulnerable |
| Debian | otrs2 | 11 | 3.2.11-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.11-1~bpo70+1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.12-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.2+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.3+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.4-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.5-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.6-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.6-2 | vulnerable |
| Debian | otrs2 | 11 | 3.2.7-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.7-2 | vulnerable |
| Debian | otrs2 | 11 | 3.2.8-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.9-1 | vulnerable |
| Debian | otrs2 | 11 | 3.2.9-2 | vulnerable |
| Debian | otrs2 | 11 | 3.3.1-1 | vulnerable |
| Debian | otrs2 | 11 | 3.3.10-1 | vulnerable |
| Debian | otrs2 | 11 | 3.3.11-1 | vulnerable |
| Debian | otrs2 | 11 | 3.3.18-1~deb7u1 | vulnerable |
| Debian | otrs2 | 11 | 3.3.18-1~deb7u2 | vulnerable |
| Debian | otrs2 | 11 | 3.3.18-1~deb7u3 | vulnerable |
| Debian | otrs2 | 11 | 3.3.2-1 | vulnerable |
| Debian | otrs2 | 11 | 3.3.3-1 | vulnerable |
| Debian | otrs2 | 11 | 3.3.3-2 | vulnerable |
| Debian | otrs2 | 11 | 3.3.3-3 | vulnerable |
| Debian | otrs2 | 11 | 3.3.4-1 | vulnerable |
| Debian | otrs2 | 11 | 3.3.5-1 | vulnerable |
| Debian | otrs2 | 11 | 3.3.6-1 | vulnerable |
| Debian | otrs2 | 11 | 3.3.7-1 | vulnerable |
| Debian | otrs2 | 11 | 3.3.7-2 | vulnerable |
| Debian | otrs2 | 11 | 3.3.8-1 | vulnerable |
| Debian | otrs2 | 11 | 3.3.9-1 | vulnerable |
| Debian | otrs2 | 11 | 3.3.9-2 | vulnerable |
| Debian | otrs2 | 11 | 3.3.9-3 | vulnerable |
| Debian | otrs2 | 11 | 3.3.9-3~bpo70+1 | vulnerable |
| Debian | otrs2 | 11 | 4.0.10-1 | vulnerable |
| Debian | otrs2 | 11 | 4.0.11-1 | vulnerable |
| Debian | otrs2 | 11 | 4.0.12-1 | vulnerable |
| Debian | otrs2 | 11 | 4.0.13-1 | vulnerable |
| Debian | otrs2 | 11 | 4.0.13-1~bpo8+1 | vulnerable |
| Debian | otrs2 | 11 | 4.0.5-1 | vulnerable |
| Debian | otrs2 | 11 | 4.0.5-2 | vulnerable |
| Debian | otrs2 | 11 | 4.0.6-1 | vulnerable |
| Debian | otrs2 | 11 | 4.0.7-1 | vulnerable |
| Debian | otrs2 | 11 | 4.0.7-2 | vulnerable |
| Debian | otrs2 | 11 | 4.0.8-1 | vulnerable |
| Debian | otrs2 | 11 | 4.0.9-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.1-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.1-2 | vulnerable |
| Debian | otrs2 | 11 | 5.0.10-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.10-1~bpo8+1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.11-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.12-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.13-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.13-1~bpo8+1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.13-2 | vulnerable |
| Debian | otrs2 | 11 | 5.0.14-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.14-1~bpo8+1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.15-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.16-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.16-1~bpo8+1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.17-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.18-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.19-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.2-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.20-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.21-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.21-1~bpo9+1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.22-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.23-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.23-1~bpo9+1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.24-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.24-1~bpo9+1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.3-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.5-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.6-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.6-1~bpo8+1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.7-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.8+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.8-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.8-1~bpo8+1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.9+dfsg1-1 | vulnerable |
| Debian | otrs2 | 11 | 5.0.9+repack1-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.1-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.10-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.11-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.11-1~bpo9+1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.12-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.12-1~bpo9+1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.13-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.14-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.15-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.16-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.16-2 | vulnerable |
| Debian | otrs2 | 11 | 6.0.17-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.18-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.19-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.2-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.20-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.20-1~bpo10+1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.21-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.22-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.23-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.23-2 | vulnerable |
| Debian | otrs2 | 11 | 6.0.24-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.24-1~bpo10+1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.3-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.4-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.5-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.6-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.7-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.8-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.8-1~bpo9+1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.9-1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.9-1~bpo9+1 | vulnerable |
| Debian | otrs2 | 11 | 6.0.25-1 | fixed |
| Ubuntu | otrs2 | 16.04 | 4.0.10-1 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.1-1 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.1-2 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.2-1 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.3-1 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.5-1 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.6-1 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.7-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 5.0.23-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 5.0.24-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 6.0.1-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 6.0.2-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 6.0.3-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 6.0.4-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 6.0.5-1 | vulnerable |
Fixed-version evidence
| Distribution | Package | Type | Release | Fixed version | Urgency | Origin | Bugs |
|---|---|---|---|---|---|---|---|
| Debian | otrs2 | deb | 11 | 6.0.25-1 | Not reported | DEBIAN-CVE-2020-1767 | Not reported |
OpenFactory catalog packages
No matching packages in this catalog.
Observed: