CVE catalog
CVE-2020-1778
UBUNTU-CVE-2020-1778
- Severity
- Unknown
- Published
- Updated
- Source
- [NVD] · [CVE record]
- EPSS
- 0.65% · Oct 25, 2026
When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid. This issue affects OTRS; 8.0.9 and prior versions.
Vulnerable and fixed packages
Distribution-reported package versions and fixes. These do not depend on matching against the OpenFactory package catalog.
| Distribution | Package | Release | Version | Status |
|---|---|---|---|---|
| Ubuntu | otrs2 | 16.04 | 4.0.10-1 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.1-1 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.1-2 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.2-1 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.3-1 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.5-1 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.6-1 | vulnerable |
| Ubuntu | otrs2 | 16.04 | 5.0.7-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 5.0.23-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 5.0.24-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 6.0.1-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 6.0.2-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 6.0.3-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 6.0.4-1 | vulnerable |
| Ubuntu | otrs2 | 18.04 | 6.0.5-1 | vulnerable |
| Ubuntu | otrs2 | 20.04 | 6.0.20-1 | vulnerable |
| Ubuntu | otrs2 | 20.04 | 6.0.23-2 | vulnerable |
| Ubuntu | otrs2 | 20.04 | 6.0.24-1 | vulnerable |
| Ubuntu | otrs2 | 20.04 | 6.0.25-1 | vulnerable |
| Ubuntu | otrs2 | 20.04 | 6.0.25-2 | vulnerable |
| Ubuntu | otrs2 | 20.04 | 6.0.25-3 | vulnerable |
| Ubuntu | otrs2 | 20.04 | 6.0.26-1 | vulnerable |
| Ubuntu | otrs2 | 22.04 | 6.0.32-6 | vulnerable |
| Ubuntu | otrs2 | 22.04 | 6.1.2-1 | vulnerable |
| Ubuntu | otrs2 | 22.04 | 6.2.1-1 | vulnerable |
| Ubuntu | otrs2 | 22.04 | 6.2.2-2 | vulnerable |
Fixed-version evidence
OpenFactory catalog packages
No matching packages in this catalog.
Observed: