Shipping, returns and limited warranty

Prices are in USD. Orders accept up to 5 units and $10,000 in merchandise. Taxes are calculated before payment in Stripe checkout. Only configurations with confirmed supply can be ordered. Unavailable options cannot be added to your cart.

Standard shipping to US states and DC costs $19.95 per order. Handling takes 5–10 business days; estimated carrier transit is 3–20 business days after dispatch. Business days are Monday through Friday.

OpenFactory handles procurement, preparation, shipping and support. Only configurations with confirmed pricing and supply can be ordered. Unavailable configurations cannot be added to the cart.

Full refund, including shipping, before dispatch.

If shipment will miss its promised date, we request express agreement to a revised date or cancel and issue a full refund.

Contact support with your order number within 30 calendar days of delivery. We provide return authorization and the correct return address. Send the product with its included accessories within 14 calendar days of authorization. Do not send returns to a registered office or manufacturer without authorization.

Products must be complete and without damage caused by misuse. Opening packaging or changing the operating system or firmware alone does not prevent a return.

No restocking fee. For preference returns, the buyer pays return postage and original shipping is not refunded. OpenFactory pays return postage and refunds original shipping for defective, damaged or incorrect items. Refunds go to the original payment method within five business days after inspection; bank processing may take longer.

For the original buyer, OpenFactory covers defects in materials and workmanship for one year after delivery. We repair or replace covered hardware, including parts, labor and return shipping; if repair or replacement is unavailable, we refund the purchase price.

Normal wear, accidental damage and damage caused by misuse are excluded. Ordinary operating system or firmware changes alone do not void coverage. Manufacturer warranties are described only when their applicability is verified. This warranty gives you specific legal rights, and you may also have other rights which vary by state.

Contact support with your order number and a description of the defect. We provide service instructions and an authorized return address.